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Shipping & Returns

RETURN POLICY

  • Merchandise must be returned within 21 days.
  • Merchandise must not be worn, altered, or washed.
  • Merchandise must have all tags attached.
  • Merchandise returned without original tags/labels attached, may result in a delayed refund or may not qualify for a refund.
  • Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged when footwear is returned in a damaged shoe box, or without the original shoe box.
  • Please Note: Shipping and handling charges are not refundable.

                                                                                                                                  

The following items are non-refundable. Credit will not be issued for the following:

  • All items purchased on SALE
  • Jewelry/Accessories/Purses/Clutches
  • Intimates

 

REFUNDS & PROCESSING TIME

If your package arrives at JASPER PLUM within the 21-day timeline specified above, your refund will be processed in the original form of payment within 5 business days. You will be notified via email to the address listed on your account when this transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information from JASPER PLUM.

 

SHIPPING COSTS

USPS Priority Mail

Jasperplum.com ships to all 50 United States using USPS. Please allow 2-3 days handling time.

Order Amount                USPS Priority Shipping (2-3 days)

$0.00 - $25.00                $5.00

$25.01 - $49.99              $7.00

$50.00+                          FREE


With a minimum purchase of $50 or more at Jaserplum.com, shipping is no cost to you. This limited time offer applies only to standard ground shipping.

You must purchase a total of $50.00 worth of merchandise before taxes, shipping and handling. Does not include gift certificates unless purchased with merchandise totaling $50.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable without consent by Jasper Plum. Cannot be combined with any other offers. Valid on standard USPS Priority ground shipping to U.S. delivery addresses in the 48 continental states only.

 

USPS International Standard Shipping

  • Orders usually arrive within 10-25 business days after shipment.

  • USPS International Standard Shipping is the most economical method.
  • The exact cost of shipping will be calculated at checkout via USPS
  • This shipping method does not have online tracking information.
  • Orders placed with this shipping method will not be refunded if the package is lost or stolen. The buyer assumes this responsibility by choosing this method.

 

USPS Express International Shipping

  • Orders typically arrive between 6-10 business days.
  • Shipping cost varies by weigh and the exact cost of shipping will be calculated at checkout via USPS.

 

All international orders are subject to VAT and additional customs fees upon delivery. These fees are determined by customs officials and are the responsibility of the buyer. International delivery times may also vary depending on the customs office of the arrival country.